FAQ

CopperBerryCo — FAQ

Where do you ship from?

All items are made to order and shipped directly from our trusted print partners closest to your location. This helps reduce shipping time and keeps costs down.

How long will my order take to arrive?

Production takes 2–5 business days, then shipping times vary by country:

  • Australia: 5–12 business days

  • New Zealand: 7–15 business days

  • USA & Canada: 7–20 business days

  • UK & Europe: 10–30 business days These are estimates and may vary due to customs or carrier delays.

Why did my order arrive in multiple packages?

If you ordered more than one item, they may ship separately. This is totally normal — it helps keep shipping affordable and ensures faster delivery.

Do you accept returns?

Because everything is made to order, we don’t accept returns for change of mind. But if something arrives damaged, misprinted, or incorrect, we’ll replace it right away. Just email us with a photo and your order number.

Can I change or cancel my order?

We start production quickly, so changes aren’t always possible. If you need to update something, contact us as soon as possible and we’ll do our best to help.

Do you offer tracking?

Yes — once your order ships, you’ll receive tracking details by email.

Where do you ship?

We currently ship to a select group of reliable destinations:

  • Australia

  • New Zealand

  • USA

  • Canada

  • United Kingdom

  • Germany

These are the countries where our print partners offer consistent quality and predictable delivery times.

Will I have to pay customs fees?

Some countries may charge customs or VAT on delivery. These fees are the responsibility of the customer.

How do I contact you?

You can reach us anytime at hello@copperberryco.com. We’re always happy to help.